Refund policy

REFUND POLICY

We cannot accept returns on sale items or gift cards.

WANT TO CANCEL YOUR ORDER BEFORE IT HAS BEEN DELIVERED?

Please contact us immediately bertiesbutcher@outlook.com. Each enquiry will be treated individually, depending on how far we have processed your order. Order refunds will be refunded as Berties Butcher Store Credit only.

SOMETHING IS WRONG WITH YOUR ORDER?

If a product is not up to your standards simply return the product to our store within 24 hours of delivery, with your receipt for a full refund of the product price or a replacement product. We want you to be thrilled with your purchase and will endeavour to resolve any issue.